Questions, returns, contact
Help
Orders & shipping
When will my order ship?
Orders are packed and shipped within 3–5 business days. Big drops can run a little longer in launch week — if that happens we'll say so on Instagram.
How much is shipping?
A flat $8 anywhere in the US, and free on orders over $125.
Do you ship outside the US?
Not yet. Checkout only accepts US addresses for now. International shipping is on the list.
How do I track my order?
When your order ships, we email a tracking number to the address you used at checkout. Check your spam folder if it hasn't shown up.
I entered the wrong address.
Open a ticket below as fast as you can. If the order hasn't shipped, we'll fix it. Once it's shipped we can't change it, and orders sent to an address entered wrong aren't refundable — if the carrier returns it to us, we'll reship it once you cover the new postage.
Tracking says delivered but I don't have it.
Check around the property, with neighbors, and with your local post office — carriers sometimes mark packages delivered a day early. If it still hasn't turned up after two days, open a ticket and we'll help you file a claim with the carrier. We can't replace packages the carrier shows as delivered to the address on the order.
Can I cancel or change my order?
If it hasn't shipped yet, yes. Open a ticket with your order number right away and we'll sort it out.
Returns & refunds
What's your return policy?
You can return items within 14 days of delivery for a refund. Clothing has to be unworn, unwashed and in its original condition with tags attached. Decals and stickers have to be unapplied and in their original packaging.
How do I start a return?
Open a ticket below, choose “Return or refund”, and include your order number. We'll reply with where to send it. Return shipping is on you unless we sent the wrong or a damaged item.
When do I get my money back?
Once the return reaches us and passes a quick check, we refund your original payment method. It usually shows up within 5–10 business days depending on your bank. The original shipping charge isn't refunded.
Can I exchange for a different size?
Drops are limited, so we can't hold sizes. Return the item for a refund and place a new order for the size you want while it's still in stock.
My item arrived damaged or wrong.
Sorry about that. Open a ticket within 7 days of delivery with a photo of the item and the packaging, and we'll send a replacement or a full refund including shipping.
What can't be returned?
Anything marked final sale, decals that have been applied, and items that come back worn, washed or damaged.
Products & drops
Will sold-out items come back?
Most drops are limited runs. A few pieces come back; most don't. Join the list to hear about drops before anyone else.
How do your tees fit?
Our tees are heavyweight with a boxed, slightly oversized fit. Take your usual size for the intended look, or go one down for a closer fit.
How should I wash my gear?
Cold wash, inside out, and hang dry. Don't iron directly on prints or embroidery.
Any tips for decals?
Apply them to a clean, dry surface that isn't hot from the sun. Installing is at your own risk, and window decals may be restricted where you live — check your local laws first.
Points & membership
Do I need an account to order?
No. Checkout works as a guest. An account is optional and only matters for points.
How do points work?
Members earn 10 points for every $1 spent on gear, and every 200 points is worth $1 off a future order. Points have no cash value.
When do member accounts launch?
Soon. Orders placed before then are saved with your email, so points from them can be credited once accounts go live.
The club
What is Lunar Heart?
A Nevada car club and clothing brand built around clean OEM+ builds — respect for the car, nothing overdone.
How do I get my car featured?
Follow @lunarheart.co, tag us in your photos, and send a DM. Meet details are posted there too.
Do you do collabs or sponsorships?
We're a small team, so spots are limited, but we're always open to working with builders, shops and creators. Open a ticket and choose “Collab or sponsorship”.
Open a ticket
Didn't find your answer? Send a ticket and we'll reply by email within 1–2 business days. Include your order number if it's about an order — it's on your confirmation page and starts with LH-.
You can also email support@lunarheartcollective.com, or DM us on Instagram for quick questions.
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